Please remember, payments are not processed until the end of the service day that your service is delivered or completed.
Please also have these pre-visit requirements done:
1.)Have reasonable access to spa
2.)Have the tub filled to the fill line wth water.
3.)Have reasonable access to disconnecting power.
4.)Provide address of Spa, Pool, or Therapy Tank.
5.)Provide Billing information [service is not dispatched until
payment info is on file]
6.)Best description of services needed.
Payments:
Credit card, PayPal information is registered for billing purposes. At the completion of the service visit(s), or to order parts or covers, you can choose to pay via check* or money order, or your registered payment method will be charged at the end of the day services are delivered. A receipt of deposit will be given in the form of a paper slip, and/or, an image text to the registered text information, and/or, an email or email attachment. The total of the itemized charges will be listed on the final service slip. Copies of the running charges are available on request.
(* Checks that are returned from your bank for non-sufficient funds will incur a $75 fee+applicable charges)
Appointments can be canceled by via the booking Agent (ClickBook). Cancel requests must be at least 12 hours before the scheduled visit time to ensure there are no charges. Appointments canceled or customer No Shows (no access to spa) inside of the 12 hour window will be charged the trip charge of $69 (no exceptions). You can also email or call the support desk to cancel outside of the 12 hour cancellation cut-off time. Visit our Contact / Bio page for contact information.
(You do not have to be home to receive service, often, the client is not home. Please inform BBSpa if there are any special circumstances. )
Deposit for Parts
In order to order specialty components for your repair, a deposit for the full price of the component is required. The deposit can be a in the form of a check or money order, or the registered payment can be charged. An itemized receipt for the deposit is given or emailed when the charges are transferred into Black Bear Spa possession.
30 Day Labor Warranty
Service labor to perform a specific activity and that is charged to the customer will be warranted for 30 days after payment for the service. (If a motor is replaced, the labor for replacing the motor is warranted if there are further issues associated with the replacement of the motor there will be no charge for labor to perform another replacement within 30 days. Additional issues that may arise outside of the motor replacement will incur additional labor charges.)
1 Year Parts Warranty
Major components, except for PVC plumbing, will have a warranty of 1 year from the manufacturer starting the date of payment of installation. (examples: motors, circuit boards, blowers, control packs, topside controls, heaters, digital lights etc. The service technician will inform the end user of the warranted parts) Exceptions include but is not limited to Jets [60 day warranty].